social services changed my worker without notifiying and then cut me off my benifits,

[tyruyszaback]

an they were messaging me online saying i still had an account to send information cause my benifits were on hold preventing me from just re-apllying and they were not holding calls for the last two months,today was the first time my call actually got a person but they should have told me i had a new worker befor cutting off my benifits,i dont have anything now, its a racist province i grew up here i know been discriminated my whole life here they use simple things like not knowing my healthcard number and cut me off befor..too,its disheartening to think about, well disgusting to be honest

[SettlementOrgMod]

Hi there,

Thank you for sharing your situation and question with us. It may be best to contact a Community Legal Clinic for some assistance in this situation. Steps to Justice has a comprehensive list of free to low cost legal services on the topic of Ontario Works.

If you feel your concerns have not been addressed by your caseworker, you may consider escalating the issue or filing a complaint with your local Ontario Works office. You may find helpful guidance in the discussion forum thread, Ontario Works Caseworker Ignoring My Emails, which outlines information about the complaints process.

Here is an excerpt:

You can contact your local office for more information or escalate your complaint above your caseworker and their direct supervisor.

If you’d like to file a complaint about your worker and the way they have conducted themselves professionally you can submit a complaint to the Ontario College of Social Workers and Social Service Workers.

If you wish to make a complaint about the Ministry of Children, Community and Social Services itself, you can do so through the Ombudsman of Ontario.

Settlement.Org’s Financial Assistance section also offers information about government programs and financial supports that you may be eligible for. In addition, you may benefit from connecting with a settlement agency that provides employment services through our Services Near Me section. These agencies can help you explore financial assistance options and navigate application processes.

You can also contact 211 to find services in your area. 211 Ontario is a free, confidential service. Their phone service is available 24 hours a day, 365 days a year. Here is a link to their live chat if you prefer to communicate online. Their live chat service is available Monday to Friday from 7am-9pm ET.

We hope this information is helpful. If you have any additional questions, please feel free to follow up with us.

Sincerely,

Your Settlement.Org Team