Change my case worker

[Naomiobas]

To whom it may concern,
Please I’m trying to get help with changing my case worker, there is lactic assistance and not communicating at all.
How do I proceed? Please need urgent assistance

Thanks

[SettlementOrgMod]

Hello There,

Thank you for sharing your situation and question with us. I’m sorry to hear that your case worker isn’t supporting you the way you need, I am responding with information about Ontario Works but please do follow up with me if you are looking for support with a different program.

You may find helpful information in Make a Complaint about Employment & Social Services. You may wish to make a complaint to management in your local office, and here is an excerpt on next steps:

If you are not satisfied with how your complaint has been handled, you can contact staff at the Client Services & Information Unit for further assistance. All complaints received are formally recorded and reviewed by management staff. The information you provide will be used to investigate the complaint. You may be contacted by phone for more information.

What happens if I disagree with the outcome of my complaint?
If you are not satisfied with the response to your complaint, you may contact the General Manager’s Office, at 416-397-9682, for a further review.

If you are not satisfied after contacting the General Manager’s Office, you may contact the Office of the Ombudsman, City of Toronto at 416-392-7062, or by email at ombudsman@toronto.ca. For more information, visit the website for the Toronto Ombudsman.

You may also find some helpful information in the discussion forum thread: Ontario Works Caseworker ignoring my emails.

Here is an excerpt:

You can contact your local office for more information or escalate your complaint above your caseworker and their direct supervisor.

If you’d like to file a complaint about your worker and the way they have conducted themselves professionally you can submit a complaint to the Ontario College of Social Workers and Social Service Workers.

If you wish to make a complaint about the Ministry of Children, Community and Social Services itself, you can do so through the Ombudsman of Ontario.

Settlement.Org also has a Financial Assistance section, where you can find information on various government programs and financial supports you may be eligible for, as well as, our emergency housing section if you are in need of short-term accommodation.

You may want to connect with a settlement agency that provides employment services using our Services Near Me section. Settlement agencies can also help you find financial assistance options as well as housing help.

It may help to connect with a community resource navigator at 211 to narrow your search.

211 Ontario is a free, confidential service. Their phone service is available 24 hours a day, 365 days a year. Here is a link to their live chat if you prefer to communicate online. Their live chat service is available Monday to Friday from 7am-9pm ET.

We hope this information is helpful. If you have any additional questions, please feel free to post them here.

Sincerely,

Your Settlement.Org Team