Thank you for sharing your question and situation with us.
According to several CIC representatives, in most cases, as long as both the passport and PR card are not expired and the names match on either one, it should not be a problem to travel with them.
It is very important that you contact and confirm with the country(s) you are travelling to for their entry requirements.
That’s the problem. Her passport has her married name and her PR card has her Maiden name. Maybe if i have out marriage certificate with me, that will help. Thanks for the response.
Thanks for your further clarification. Sorry for the confusion! We sincerely apologize.
According to a representative at the Canada Border Services Agency’s (CBSA) Border Information Service (BIS), given her circumstances, she should have the following documents when travelling and re-entering Canada:
*Valid Canadian PR card;
*Valid foreign passport;
*Marriage certificate
As far as possible problems with boarding flights are concerned, the CBSA’s BIS representative suggested that she please call your airline(s) directly.
She may want to carry as much as possible to prove that those are here names.
We suggest that you may also want to contact the Border Information Service (BIS) yourself (1-800-461-9999) to verify the information and to provide any further details that may not have been outlined in your question.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.