Parents- Refused Application for Visitor Extension

here’s the story:
my parent come here to visit me, landing at toronto pearsion airport on 26-FE-2015. we submitted out application on 02-aug-2015, and received the result on 20-dec-2015, saying “You are not eligible for restoration of your temporary resident status because your
application was submitted after the regulated 90-day period.” i call the cic call centre, the agent said the stamp on the passport is “25-av-2015” but not “25-au-2015”. av in french is apirl. is that possible that they use french in toronto pearson airport? some one toll me even in montreal, they use english on the passport.

Hello,

Thank you for sharing your situation.

We are sorry to hear about this confusion.

We can appreciate that you would be frustrated with this situation.

We hope that others can share any similar experiences or suggestions with you.

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org