Everytime I come to see the family doctor, the receptionist will ask me to wait for over 1.5hrs, sometimes over 2hrs, but I’ve made the appointment weeks ago.
Even when I arrive 30min earlier, I still need to wait over 1 hr and when I talk to the receptionist, she just ignores me and give me that ‘I don’t care’ attitude. it’s very rude and disrespectful.
I really hope there’s some kind of resolution to this.
Hello,
Thank you for sharing your situation and question with us.
We can appreciate that you would be frustrated over this experience.
You can find some helpful information on making a complaint regarding a doctor in our Settlement.Org What are my rights and responsibilities as a health care consumer? article.
Here is an excerpt from this article,
"As a patient or health care consumer in Ontario, you have both rights and responsibilities. Your rights are set out in laws such as the Health Care Consent Act, the Long-Term Care Act and the Mental Health Act.
If a health care professional violates these rights, patients can register a complaint with the appropriate regulatory organization. For example, patients can use the formal complaints process of the College of Physicians and Surgeons of Ontario (CPSO) to report professional misconduct by a doctor."
You can also find information in this article about the CPSO complaint process including how long it might take to resolve the issue.
You may also want to contact the College of Physicians and Surgeons of Ontario (CPSO) directly for additional information.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
How can I find a family doctor near me. I stay near Giant Tiger/Tim Hortons.
Thank you.