Hello,
My family immigrated to Canada in 2000. Now my parents are over 65 and lived here for 10 years and obtained citizenship.
My father is applying for old age security. He sent a certified copy of passport as a proof of residence. He traveled outside of Canada in 2007 and returned in 2008. However, there’s no entry stamp on his passport in 2008. Service Canada is demanding proof of entry. The accepted documents include “Records from Citizenship and Immigration Canada”," Customs declaration". My questions is how do we obtain either of these documents?
I am just going through a similar journey applying for OAS. Along with the CPP option has anyone ever been able to use Tax records, surely if you have worked in Canada that"proves" you lived here during that time??
Thanks for sharing your question and situation with us. We can appreciate that this is a frustrating situation.
As mentioned above, according to the Service Canada Call Centre, “other approved documents that can prove your history of residence in Canada” refers to:
According to the Service Canada Call Centre, there is also the last resort option of getting the Service Canada Processing Centre to provide a “Statutory Declaration”. However, this is only a last resort, once all other approved documents or “proofs” have been provided and all other options have been exhausted.
We suggest that you contact Service Canada directly for clarification if CRA issued documents will be accepted in your specific case.
You can contact them here:
In Canada or the United States, call English: 1-800-277-9914 French: 1-800-277-9915 TTY: 1-800-255-4786
You can access your CPP contributions on the Service Canada website yourself through the My Service Canada Account
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Theresa
Information & Referral Specialist, CIRS
Your Settlement.Org Team
Hi Moderator,
Thanks for this response from 2011 - its been very helpful to me as I found myself in this situation today. Question: whats the process for accessing one’s 'custom declaration ’ from the CBSA? or is it the same as the API/PNR?
My question is related to obtaining multiple Customs Declaration or API/PNR records from CBSA for OAS application process. I immigrated to Canada (with my family) in 1997 and became a Canadian Citizen in 2001. As a Free-Lance Commercial Pilot I had to travel overseas multiple times each year to do flying assignments (more times than I can even remember). Service Canada insists on all departure and entry dates/records from and to Canada. How can I obtain Customs Declaration or API/PNR records for each year since 1997. Is there a search option that covers a search by name or the passport number for multiple / all travel records since I do not have any memory or record of airlines and dates of travel.
Your help in this regard will be greatly appreciated. Thank you
You may want to contact the Canada Border Services Agency (CBSA) for more information about your specific situation and to confirm the information provided above.
You can also contact Service Canada directly for any further instructions.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
=====
Theresa
Information & Referral Specialist, CIRS
Your Settlement.Org Team
Dear Settlement.Org Team,
I am a Canadian citizen. I moved to Belgium in 1992 and returned in 2005. When I applied for my OAS I got a response that I must show entry/exit information to/from Canada.
I also have a Quebec pension with the QPP. The QPP has sent me a contribution record which records the fact that i did not contribute to the QPP for the years 1992 to 2005, and there are contributions before/after these years.
Do I have to request the entry/exit information to prove my entry/exit from Canada?
Why can’t I use my Quebec pension plan records for the requirement of the OAS application.
This is a bit frustrating, Quebec says yes contributed and here is the record and yes you can collect your pension. Meanwhile for Canada Federal OAS I have to prove when I left Canada and returned. Don’t these organizations talk to each other? Thanks for any help you can offer.
THis is a head scratcher…I requested CBSA record of entry for OAS, I paid for two reports for my husband and I. I received the report stating that I returned to Canada in February of 2001 but the Border/customs agent neglected to record my husbands entry…we both returned on the same flight, the same day and same time in 2001. CBSA has now told me that apparently the mistake was with them and that they never recorded my husbands entry. CBSA is now requesting proof of entry from us!I reminded CBSA that they are the ones with the proof. Needless to say I would like a resolution to this matter since OAS has confirmed that this is the only piece of information that they need to approve our request for payments. I am taking this matter to the newspapers since it appears that in 2001 people were coming in and going out of canada without any record of entry.
Just got off the phone with them. I left Canada twice and have no record of it. Live, worked and employed people here for years. Can’t prove my residency and I am Canadian.
“What is my option?” I asked. “Welfare?”.
I told her, “you have my address, I can send electric bills and I have a Manitoba driver’s license and I was married in Manitoba in 2007.” She said it did not prove I was or am a resident. I said “I am calling you from a Canadian telephone from Manitoba, how do I know you’re in Canada?”
I told them the government can keep their old age pension. The government is always looking for ways to extract money from honest hard working folk.
Please inform if I submit my last 10 years Income Tax filling,
plus CRA Tax Assesment Letters, will it be acceptable for my
OAS qualifying as 10 years resident of Canada.
Mukhtar