Complaint Regarding an Evaluation Service - Help

University and College Education
1

Hi,
I am writing this to ask for help regarding the unprofessional service by WES.

I had applied for the credential evaluation in June,2013 as a part of immigration process to Canada and the evaluation status was comlpeted in December 2013 ,and updated online that the evaluation report was send to my address in India.

But I never received my report by mail,and when I called back to WES to report regarding this in March 2014,the customer service said its too late to respond as the request was made one year ago and I have to apply for duplicate copies.

I again Paid money in May 2014 for duplicate copies,changed the Indian contact information to my sister’s in Canada and there was no response from them till Dec 2014.

Now when I checked my status,they updated that evaluation report is shipped to the Canadian contact information which my sister neither received any reports yet from WES.

So its the second time WES is updating my status as, the report is send to the address provided and in real no reports are send to the addressee.

Otherwise how come I dont receive any reports yet even after I gave two different addresses.So I really doubt now they are simply updating the status without sending out the reports.

I am really upset with the service,and the customer service is putting on hold when we talk to them,they are not even willing to listen to our problems.

Its been two years my processing is on pending due to the errors made by WES.

I really need a help in this situation.Whom should I contact?

I have complained to WES email many times but no action is taken yet.

I really appreciate any suggestions.

Thanking You,
TIYA

tg

2

Hello Tiya,

Thank you for sharing your situation and question with us.

We can appreciate that you would be concerned about this situation.

We have had some similar questions in the past and have received some clarification and some procedure information directly from WES.

Here it is,

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org

3

Thanks Anna for your reply.I will write to the Manager of Evaluation and update what happens.
Tiya

tg

4

On june 16 2017 WES accepts my masters statement of purpose ( till this time i did not send my bachelors docs),
even in 16 July 2017 mail your mail says it is accepted (bachelors docs were still not sent by me) and on
sept 09 2017 when i you receive my Bachelors doc you send a mail masters is now not accepted its not clear ?
I tweeted and mailed them but there had been no replies from WES

RGDs

5

Hi,

I am writing concerning my ECA report that has been generated and the credentials evaluated is not correct.

I have two bachelors(Law and Commerce) degree and one Masters Degree(Commerce) and i am facing issues with the following, documents pertaining to all the above has been sent to WES by the University:

  1. The main issue is that my law degree is of 3 years, and WES has just considered documents for 2 years, which i am trying to bring to their notice, but they not taking any action.
  2. I am also a Master Degree holder in Commerce, which is above the Bachelors degree, but WES has not considered my Masters Degree as my highest degree and just evaluated as Postgraduate Diploma of One year. I am just confused how can a Masters Degree of 2 years be converted into a diploma of one year.

I am writing to WES to look into to the issues, but they are not addressing the issues and replying back with no change in my ECA.

I need help as this impacts my Immigration.