Hello Shiela,
Thank you for your questions.
In terms of how you can contact Immigration, Refugees and Citizenship Canada (IRCC), it is best that you contact the IRCC Call Centre directly.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org