# WES Education Program

**URL:** <https://discourse.settlement.org/t/wes-education-program/14243>\
**Category:** Elementary and Secondary School\
**Created:** [November 18, 2025, 9:03pm UTC](https://discourse.settlement.org/t/wes-education-program/14243 "2025-11-18T21:03:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![josee](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@josee](https://discourse.settlement.org/u/josee)\
**Post date:** [November 18, 2025, 9:03pm UTC](https://discourse.settlement.org/t/wes-education-program/14243/1 "2025-11-18T21:03:49Z")

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Hi there,

I am a Canadian who took my education degree through a university in Maine, so I have to go through WES to get my credentials. It’s been 6 months since I’ve graduated and I still am not certified because of WES. They are taking forever to review my documents and are even loosing some of them. Any advice?

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**Author:** ![SettlementOrgMod](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@SettlementOrgMod](https://discourse.settlement.org/u/SettlementOrgMod)\
**Post date:** [November 20, 2025, 8:13pm UTC](https://discourse.settlement.org/t/wes-education-program/14243/2 "2025-11-20T20:13:10Z")

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Hello There,

Thank you for sharing your situation and question with us.

It is best that you contact WES directly for information specific to your case. Be prepared with your WES reference number and call the (+1) 800-361-6106 or use their [contact form](https://www.wes.org/ca/contact-us/) for information about why your application is still being processed and advice on how to proceed.

For information about contacting WES and their complaints process, you may find the [Settlement.Org](http://settlement.org/) discussion thread [Problem With My WES Evaluation Report](https://discourse.settlement.org/t/problem-with-my-wes-evaluation-report/8572/2) useful.

Here is an excerpt:

> [@](#):
>
> Submitting Application for Evaluations
> 
> - If you still have questions about the WES evaluation application submission, submit your questions at [https://www.wes.org/ca/contact-us/](https://www.wes.org/ca/contact-us/)
> 
> - The fees are based on the two types of evaluations WES provides: basic Document-by-Document and detailed Course-by-Course. For the distinction between the two reports, visit WES website [http://www.wes.org/ca/fees/evaltypes.asp](http://www.wes.org/ca/fees/evaltypes.asp) [https://www.wes.org/ca/evaluations-and-fees/other/](https://www.wes.org/ca/evaluations-and-fees/other/)
> 
> - ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional fee per application.
> 
> - Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education ([http://www.wes.org/ca/required/index.asp](http://www.wes.org/ca/required/index.asp)) and submit all the required documents.

We’re sorry your application is not moving forward as planned, if you are interested in alternative services, you may find helpful information in our articles on [credential evaluation](https://settlement.org/ontario/education/evaluate-my-credentials/credential-evaluation/).

We hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

Sincerely,

Your [Settlement.Org](http://Settlement.Org) Team