# social services changed my worker without notifiying and then cut me off my benifits,

**URL:** <https://discourse.settlement.org/t/social-services-changed-my-worker-without-notifiying-and-then-cut-me-off-my-benifits/14459>\
**Category:** Legal Services and Human Rights\
**Created:** [June 5, 2026, 2:12pm UTC](https://discourse.settlement.org/t/social-services-changed-my-worker-without-notifiying-and-then-cut-me-off-my-benifits/14459 "2026-06-05T14:12:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![SettlementOrgMod](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@SettlementOrgMod](https://discourse.settlement.org/u/SettlementOrgMod)\
**Post date:** [June 8, 2026, 8:46pm UTC](https://discourse.settlement.org/t/social-services-changed-my-worker-without-notifiying-and-then-cut-me-off-my-benifits/14459/2 "2026-06-08T20:46:46Z")

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Hi there,

Thank you for sharing your situation and question with us. It may be best to contact a [Community Legal Clinic](https://www.legalaid.on.ca/legal-clinics/) for some assistance in this situation. Steps to Justice has a [comprehensive list of free to low cost legal services on the topic of Ontario Works.](https://stepstojustice.ca/legal-topic/income-assistance/ontario-works/services/)

If you feel your concerns have not been addressed by your caseworker, you may consider escalating the issue or filing a complaint with your local Ontario Works office. You may find helpful guidance in the discussion forum thread, _[Ontario Works Caseworker Ignoring My Emails](https://discourse.settlement.org/t/ontario-works-caseworker-ignoring-my-emails/11164)_, which outlines information about the complaints process.

Here is an excerpt:

> [@](#):
>
> You can contact your [local office](https://www.mcss.gov.on.ca/en/mcss/programs/social/ow/contacts/ow_contacts.aspx) for more information or escalate your complaint above your caseworker and their direct supervisor.
> 
> If you’d like to file a complaint about your worker and the way they have conducted themselves professionally you can [submit a complaint to the Ontario College of Social Workers and Social Service Workers.](https://www.ocswssw.org/public/complaints-and-discipline/)
> 
> If you wish to make a complaint about the Ministry of Children, Community and Social Services itself, you can do so through the [Ombudsman of Ontario](https://www.ombudsman.on.ca/have-a-complaint).

[Settlement.Org](http://Settlement.Org)’s [Financial Assistance](https://settlement.org/ontario/employment/financial-assistance/) section also offers information about government programs and financial supports that you may be eligible for. In addition, you may benefit from connecting with a settlement agency that provides employment services through our [Services Near Me](https://settlement.org/findhelp/ontario/)section. These agencies can help you explore financial assistance options and navigate application processes.

You can also contact 211 to find services in your area. [211 Ontario](https://211ontario.ca/) is a free, confidential service. Their phone service is available 24 hours a day, 365 days a year. [Here](https://211ontario.ca/chat/) is a link to their live chat if you prefer to communicate online. Their live chat service is available Monday to Friday from 7am-9pm ET.

We hope this information is helpful. If you have any additional questions, please feel free to follow up with us.

Sincerely,

Your [Settlement.Org](http://Settlement.Org) Team

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_[View the full topic](https://discourse.settlement.org/t/social-services-changed-my-worker-without-notifiying-and-then-cut-me-off-my-benifits/14459)._