# PR renewal status "Returned"

**URL:** <https://discourse.settlement.org/t/pr-renewal-status-returned/13389>\
**Category:** Permanent Resident Card\
**Created:** [April 27, 2023, 10:41am UTC](https://discourse.settlement.org/t/pr-renewal-status-returned/13389 "2023-04-27T10:41:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gabrielle\_z](https://avatars.discourse-cdn.com/v4/letter/g/db5fbb/32.png) [@gabrielle\_z](https://discourse.settlement.org/u/gabrielle_z)\
**Post date:** [April 27, 2023, 10:41am UTC](https://discourse.settlement.org/t/pr-renewal-status-returned/13389/1 "2023-04-27T10:41:57Z")

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On February 23rd 2023 I have submitted an application for the renewal of my PR card.  
The submission was accepted.  
On April 26th I noticed that on the PR portal website my application was marked as “returned” with the reason: “incomplete application”. I really don’t know why the application suddenly could be incomplete.  
I did it in parallel with my husband and he did receive his renewd PR card last week.  
On the Help-page it says, that in case an application is returned I should receive a checklist from IRCC regarding the documents or information about what was missing. I have not received any such checklist neither by letter or email (I did check the spam folder).  
Is there any advice on how I can resubmit my application?  
Thank you very much  
Gabrielle

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**Author:** ![SettlementOrgMod](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@SettlementOrgMod](https://discourse.settlement.org/u/SettlementOrgMod)\
**Post date:** [April 30, 2023, 6:56pm UTC](https://discourse.settlement.org/t/pr-renewal-status-returned/13389/2 "2023-04-30T18:56:46Z")

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Hi there,

Thank you for sharing your situation and question with us.

For updates related to your specific case it is best that you [contact IRCC using their web form](https://www.cic.gc.ca/english/contacts/web-form.asp). If you find yourself in a position where you need to travel and do not yet have your PR card, you may also find helpful information in the [Settlement.Org](http://Settlement.Org) article, [I need to leave Canada but do not have my PR card yet. What should I do?](https://settlement.org/ontario/immigration-citizenship/landing-and-leaving/leaving-canada/i-need-to-leave-canada-but-do-not-have-my-pr-card-yet-what-should-i-do/) It may also be helpful to seek the advice of a reputable and [registered immigration consultant or an immigration lawyer](https://settlement.org/ontario/immigration-citizenship/immigrating-to-ontario/general-information-about-applying/should-i-get-help-with-my-immigration-application-from-an-immigration-consultant-or-lawyer/) about your situation. To find a community legal clinic in your area, visit[Services Near Me](https://settlement.org/findhelp/ontario/).

We hope this information is helpful. Please follow up with us if you have any further questions.

Sincerely,

Your [Settlement.Org](http://Settlement.Org) team