# PR card renewal, confusing response from CIC

**URL:** <https://discourse.settlement.org/t/pr-card-renewal-confusing-response-from-cic/13053>\
**Category:** Permanent Resident Card\
**Created:** [August 12, 2022, 6:18pm UTC](https://discourse.settlement.org/t/pr-card-renewal-confusing-response-from-cic/13053 "2022-08-12T18:18:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![seyed.here](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@seyed.here](https://discourse.settlement.org/u/seyed.here)\
**Post date:** [August 12, 2022, 6:18pm UTC](https://discourse.settlement.org/t/pr-card-renewal-confusing-response-from-cic/13053/1 "2022-08-12T18:18:01Z")

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Hello there  
My PR renewal application was returned to me for some vague confusing reasons.

Here’s a photo of the letter :

[https://imgur.com/nqru4Ks](https://imgur.com/nqru4Ks)

Instructions say :

- your valid passport or travel document or- _ **the passport or travel document you had when you became a permanent resident** _ (if applicable, include the passport page that was stamped when you arrived in Canada and became a permanent resident) or

That’s exactly what I did.

Regarding the second issue, the application is dated 2022-5-23 and was received by the office on 2022-6-10. That’s less than a month!

Would appreciate if anyone could clarify.  
Thanks

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**Author:** ![SettlementOrgMod](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@SettlementOrgMod](https://discourse.settlement.org/u/SettlementOrgMod)\
**Post date:** [August 25, 2022, 12:34am UTC](https://discourse.settlement.org/t/pr-card-renewal-confusing-response-from-cic/13053/2 "2022-08-25T00:34:48Z")

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Hi there,

Thank you for sharing your question and situation with us.

It is best that you contact the [IRCC Client Support Centre](https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html) directly for information specific to your application, you may also want to contact them via [webform](https://www.cic.gc.ca/english/contacts/web-form.asp) if you prefer to communicate online.

We hope this information is helpful, please follow up with us if you have any additional questions.

Sincerely,

Your [Settlement.Org](http://Settlement.Org) team