Lost Letter - What can I do?

[user1]

I sent an Easter card to grandson.

He did not get it.

I mailed it march 20th 2016 from Truro N.S to Moncton N.B

[SettlementOrgMod]

Hello,

Thank you for sharing your situation and question with us.

We can appreciate that you would be concerned about this.

You can find some information on the Canada Post website.

Here is an excerpt,

Why hasn’t my letter been delivered yet?

If you are waiting for a letter to arrive, please be aware that standard delivery times vary depending on distance. Local mail typically takes 2 days, mail within the province requires 3 days, and mail sent nationally requires 5 days for delivery.

The quality of our mail delivery is very important to us. We monitor our mail delivery regularly, and we are always working to improve our services and mail security.

Please note that we can only investigate individual letters that have been assigned a tracking number. For regular mail, your feedback helps us learn where to improve our delivery system. Feedback will not receive a direct response.

What you can do

-You can track the letter online if it was sent using a trackable (bar-coded) service.

-If you use epost, check your epost mailbox to see if the item was sent to you electronically.

Do you still need help?

If your letter is still not delivered, please use the form below to create a service ticket to report this problem and give us feedback. Although we cannot investigate individual letters, we can use this information to help improve our operations. Service tickets will not receive a direct response.

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org