Please tell me why I can not renew my health card online. The computer knows I have a valid Drivers License and have both for over 50 years. I think you need to update your software. You keep saying your expired Health Card is valid but you do not say what happens after Feb 2021 when it is not. If I have had a valid Drivers license and a valid Health card for over 50 years why are you making it so hard to renew my Health Card online.
You want me to go and stand inline outside in the winter during a pandemic when all you have to do is a little tweak on your software.
Hi there,
Thank you for sharing your question and situation with us.
It should be possible to still access health services with an expired health card. Expired health cards remain valid during the pandemic, and health care providers have the tools to validate your card each time you visit. You can check whether his card is valid by calling ServiceOntario at 1-866-532-3161. If it is no longer valid, you will need to update your health card registration by visiting a Service Ontario centre.
We hope this more information is helpful. Please follow up with us if you have any further questions.
While expired health cards remain valid during the pandemic, why does every health care provider insist on telling me that I need to renew my health card? They are not denying me service but they are telling me it is expired.
How difficult would it be to fix the website so that everyone with an expired health card can renew it online? We are heading into year two of the pandemic and you still haven’t addressed this issue. Do better!
Thank you for reaching out, and sharing your question with us.
We can appreciate how frustrating it can feel when you’re told about your expired health card, it’s been happening to almost everyone since the pandemic began.
However, if you need a new photo you will need to visit a ServiceOntario centre. You will likely need to get your photo taken if:
you are replacing your red and white health card
your photo is 10 years or older
you are turning 16 years old
you are renewing in-person
you are making a change to your name
you received a notice in the mail from ServiceOntario to a Service Ontario location.”
If you cannot visit a ServiceOntario centre for a medical reason, you must have a physician or nurse practitioner fill out a [Health Card Medical Exemption Request form](http://www.forms.ssb.gov.on.ca/mbs/ssb/forms/ssbforms.nsf/FormDetail?openform&ENV=WWE&NO=014-3164-84).
We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.
Theresa
Your Settlement.Org Team,
If you cannot visit a ServiceOntario centre for a medical reason, you must have a physician or nurse practitioner fill out a Health Card Medical Exemption Request form.
If you would like to submit your feedback about the online process you can submit any comments or concerns through this provincial page.
We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.
Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
I do not have a driver’s licence and am therefore prohibited from renewing my health card online. This is blatant discrimination against non-drivers. I have paid for an Ontario Photo ID card yet this is not suitable identification to renew my health card online.
We can understand the current process is not equitable for those that do not have the accepted Photo ID, we hope with time the Service Ontario site will be accessible for everyone.
You may wish to express your concerns directly by contacting Service Ontario’s Customer Experience Office to provide them with your feedback.
We are sorry we can’t help you with this specific issue beyond providing information. The Settlement.Org website is managed by the Ontario Council of Agencies Serving Immigrants (OCASI). OCASI is a non-profit organization that acts as a collective voice for immigrant-serving agencies in Ontario. We are funded by the provincial and federal governments but we have no formal pathways to escalate your concerns.
You can also submit feedback about the online process you can submit any comments or concerns through this provincial page.
We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.
Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
I’m understanding the colossal dysfunction in the heath card renewal facility online now. Are they aware this is causing me to spend money i dont have to take a taxi to where the service place is…then who knows what the mysterious requirements to renew will be?? If I’m not told beforehand… so I’m now days past my mailed to me renewal window …it has now passed… i dont want to waste more time out of my self-employed hours… already 3.5 hours on hold now…i’mpartially disabled and very immunocompromised PLEASE TELL ME WHAT ID I WILL NEED TO BRING WITH ME. AFTER ALL THIS TIME WASTED…I DONT WANT TO SEE MY EXPENSIVE CAB RIDE WASTED TOO PLEASE
I’m understanding the software issues still in the green photo heath card renewal facility online. Since i dont drive…i will have to spend money to take a taxi to where the service place is…What are ID requirements to renew if i dont drive? I need to be told beforehand…i have an ontario photo id card… so I’m now days past my mailed to me renewal window … already I spent 3.5 hours on hold …then i was automatically disconnected. …simply ‘thank you for calling goodbye’ i’m partially disabled and very immunocompromised can you tell me how to book an appointment for the service ontario place?
Thank you for reaching out to Settlement.Org, the recommendations above share how to make a complaint and some of the options for folks who may have trouble reaching Service Ontario in person. This particular accommodation may be helpful:
You may also want to call ServiceOntario at 1-866-532-3161 for further clarification on what your options are. In my experience, wait times are shorter early in the morning (8:30 is when they open) I hope this helpful information.
I am trying to renew my Moms Health card. She doesn’t have an ID card or a license. She also isn’t very mobile so it’s hard for me to get her out of her apartment