# Delayed New PR Card
**URL:** https://discourse.settlement.org/t/delayed-new-pr-card/5837
**Category:** Permanent Resident Status
**Created:** [July 8, 2016, 5:31am UTC](https://discourse.settlement.org/t/delayed-new-pr-card/5837 "2016-07-08T05:31:25Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@kokerinde](https://discourse.settlement.org/u/kokerinde)
#### Post date: [July 8, 2016, 5:31am UTC](https://discourse.settlement.org/t/delayed-new-pr-card/5837/1 "2016-07-08T05:31:25Z")
I landed in Canada on 24/04/2016 and submitted my PR form and that of my family members the same day with the mailing address for processing. However, up till now , I have neither received the PR Cards nor any information about the Cards.
I’m wondering what could have happened.
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### Author:  [@SettlementOrgMod](https://discourse.settlement.org/u/SettlementOrgMod)
#### Post date: [July 12, 2016, 5:43pm UTC](https://discourse.settlement.org/t/delayed-new-pr-card/5837/2 "2016-07-12T17:43:30Z")
Hello,
Thank you for sharing your situation and question with us.
Unfortunately, we do not have any information regarding the status of your PR card.
It may be best to contact the [Immigration, Refugees and Citizenship Canada (IRCC) Call Centre](http://www.cic.gc.ca/english/contacts/call.asp) directly at:
1-888-242-2100 (In Canada Only)
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
[Settlement.Org](http://Settlement.Org) Content and Information/Referral Specialist, CIRS
[Settlement.Org](http://Settlement.Org)